Frequently Asked Questions

As a special thank-you to our wonderful residents, we’re excited to host a Resident Appreciation Giveaway. Two eligible households will be selected at random to receive 12 months of free base rent as our way of celebrating you!

Two lucky households will be selected to receive 12 months of free base rent.

The winner will receive one year of free base rent for their home.
The prize applies to base rent only and does not include utilities, pet rent, parking, storage, late fees, damage charges, or any other non-rent charges.

No. Eligible households are entered automatically, and no separate application or registration is required.

To be eligible, households must be current residents, have taken possession and be in lawful occupancy by July 25, 2026, be in good standing, and have a zero balance on their account as of July 25, 2026.

For purposes of the giveaway, “good standing” means the household is in compliance with the lease and community policies, has a zero balance on the resident ledger by the qualification deadline, and is not in unresolved default, eviction, or active lease violation status; management records will determine eligibility.

The qualification deadline is July 25, 2026 at 11:59 p.m.

“Zero balance” means your resident account shows no amount due as of the qualification deadline, based on management records. 
Pending, reversed, rejected, or non-sufficient-funds payments may not count toward eligibility.

Yes. New residents may qualify as long as they have taken possession, are in lawful occupancy by July 25, 2026, and meet all other eligibility requirements, including good standing and a zero ledger balance by the deadline.

Yes. Current residents who renew may qualify as long as they meet all eligibility requirements by the deadline.

The drawing will take place in August 2026.

The winner will be selected by random drawing from all eligible households.

The selected winner will be contacted using the contact information on file, which may include phone, email, and/or written notice.

Some subsidized or assisted households may qualify, subject to applicable program rules and the official giveaway terms.

Where applicable, the prize may be limited to the resident-paid portion of base rent only.

No. Employees, onsite staff, ownership-related households, corporate units, model units, and certain other excluded categories are not eligible. Please see the official rules for full details.

Yes, the winner may be announced publicly, subject to applicable law and the official rules.

Any applicable federal, state, or local taxes related to the prize are the responsibility of the winner.

Please contact us or view the Resident Appreciation Giveaway Page for full details. In the event of any difference between this FAQ and the official rules, the official rules will control.

Our team inspects your apartment to ensure it is well-maintained. Additionally, we schedule the apartment to be professionally cleaned from the previous resident. Should something have been missed, we ask residents to immediately contact our office to resolve the issue.

Yes, we have several service technicians on-site during office hours and for select emergency situations. You can use your resident portal to submit work orders.

Residents may either submit a service request at any time using their online portal or contact our office to create a service request on their behalf. For emergencies, contact the office.

No, you do not need to be present for our service technician to perform work. Our team will provide notification of being in your apartment. If you would like to be present, please make sure you notify us.

During office hours please contact the office if locked out of your apartment. After hours, please contact emergency maintenance. A lockout fee will be assessed.

Yes, we offer free surface lot parking to our residents.

Our community is host to a wide range of amenities residents may enjoy such as a Fitness Center, Swimming Pool, Indoor Basketball and Racquetball Court, Playground, BBQ/Picnic Area, Dog Park, On-Site Laundry Facility, and Valet Trash.

Our pool is open from Memorial Day - Labor Day, and the hours are from 11 AM - 9 PM everyday.

Yes, our community is pet friendly and have pet cleanup stations throughout the property for resident use. We love to see our furry residents!

Our community provides a complete appliance package, including: refrigerator, stove, dishwasher, garbage disposal, and in-unit washer/dryer in our 3 bedrooms.

Our community is no longer offering furnished apartments.

Our team strives to approve applications within 48-72 hours upon submission of a completed application.

No, the minimum term we offer is a six month lease.

We require 2.5x the monthly rental amount.

We require 2.5x the monthly rental amount, and applicants must pass rental history verification, credit and background check, and no evictions within the past 2 years. Proof of income is required. We do not accept applicants with collections from utility bills or balances with other properties. Please contact the office for further requirements.

We do not accept evictions filed within the past 2 years. Please contact our office for further requirements.

Yes, the co-signer's income would need to be at least 5x the rental rate to qualify. Other qualifications must be met as well.

No, you must be at least 18 years old to be considered as a leaseholder.

Yes, we require all residents to provide proof of renter's insurance upon move-in.

Our community supports Xfinity for our internet and cable services.

Utilities are not included in the rental amount.

Electric is set up through AES by either calling them at 888-261-8222 or by visiting their website. Residents will receive a monthly water bill.

Online (through our RentCafé App), money order, debit or credit card (in the office in person). The preferred method of payment is through RentCafé, which accepts both ACH or credit/debit card. We also accept check, credit/debit, or money order in the leasing office.

Yes, a resident may end their lease early if needed, but an early termination fee outline in the lease agreement would be owed along with a 60-day intent to vacate notice.

No, the pet fee does not cover any damages at move out. This is a fee rather than a deposit.

Yes, the bus stop is off Ditch Rd and 86th St which is approximately 1 mile away from the community. Click here to view IndyGo's bus routes and schedules.

Our community is located in the Metropolitan School District of Washington Township. Click here to visit their website. Residents of our community attend Greenbriar Elementary School, Westlane Middle School, and North Central High School.

From I-465 W, take exit 31 for US-31/Meridian St and keep left for South Meridian St. Use the right lane to turn left onto N Meridian St amd proceed for 0.3 miles. Use the right 2 lanes to turn right onto W 96th St and proceed for 0.4 miles then at the traffic cirlde, take the 2nd exit to stay on W 96th St. Proceed for 1 mile then at the traffic circle, take the 3rd exit onto Ditch Rd. Proceed for 0.4 miles then turn right onto Emily Dr. In 0.1 miles, turn right onto Racquetball Dr. Proceed on Racquetball Dr for 0.2 miles then our office will be the big barn on the right.