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FAQ

Frequently Asked Questions at Pickwick Farms Apartments

Maintenance
1. What will you do to prepare my apartment before I move in?
We paint, punch (repair any maintenance issues), clean or replace carpet/planks and clean the apartment.
2. Do I have to be present for a service technician to perform work?
No, you do not need to be present for us to complete a work order. If you would like to be present, please make sure you notify us.
3. Do you have on-site maintenance?
For you conveinence we have on-site maintenance during office hour and 24 hour emergency maintenance.
4. An item in my unit needs repair. How do I get help?
You can either call the leasing office or go online and put a work order for the things that need repair We prefer that you log into the Rent Café Portal and enter your maintenance request. You can also contact the Leasing Office via telephone and we will write up a work order.
5. What happens if I am locked out?
You can call Emergency Maintenance if its after hours and if its during office hours you can stop by the office and we will let you use your key but you have to return it You may call the Leasing Office during business hours or Emergency Maintenance after business hours. We will need to verify your identity and that you are an authorized leaseholder or occupant. You will be charged a fee for this service.


Amenities
1. Is parking available?
Yes, both resident parking (permit) and visitor parking all on the first come first serve.
2. What amenities does the property offer?
Pool, fitiness facility, basketball court, racketball court, sand volleyball court, grill stations with picnic area, bark park, playground, laundry facility.
3. During which time periods are the pools and decks available for use?
During summer season from 11am-7pm.
4. Is your community pet friendly?
We are a pet friendly community. However we do have weight and breed restrictions along with additional fees. We will make reasonable accommodations for assistance animals.
5. What appliances are standard?
Electric Stove, Refridgerator, Dishwasher, and Garbage Disposal come standard in our units.
6. Do you offer furnished apartments?
Yes, we do offer furnished units.


Admin
1. How long does it take for an application to be approved?
24-48 hrs, however can take longer depending on when verifications are received back.
2. What are my options for paying my rent?
Online (through our Rent café App) Money order , debit or Credit card (in the office in person) The preferred method of payment is through Rent Café which accepts both ACH or credit/debit card. We also accept check, credit/debit or money order in the leasing.
3. Am I required to purchase renter's insurance?
Yes, minimum of $10,000 personal $100,000 liability. If using 3rd party aside from resident shield, must be listed as additional interested party.
4. Which provider can I use for Internet and cable?
Our internet and cable providers are Comcast and AT&T.
5. If my situation changes can I get out of my lease?
Yes, however we require a 30 day notice and there is a early termination fee.
6. How do I set up my utilities?
Residents must contact IPL.
7. Which utilities are included in my rent?
Trash removal is included in rent.
8. What utilities do we pay?
Residents pay for water/sewer and electric.
9. Does Pickwick Farms Apartments allow section 8 applicants or vouchers?
No, we are a market rate community that does not accept Section 8 vouchers.
10. Are your properties income based?
No, our property is market rent. You must meet our income guidelines of at least 2.5x the rental rate.
11. Do you offer month to month leases?
No, the minimum term we offer is six months.
12. Do you have military, preferred employer or senior discounts?
No, however we encourage all to apply.
13. Do you take evictions?
If you owe a balance to a current or previous landlord, it must be paid in full. We would need to review the entire application in full to decide.
14. Do you take bankruptcy?
The bankruptcy must be discharged. We encourage all to apply and would need to review the entire application in full to decide.
15. Does Pickwick Farms Apartments run criminal background checks? If yes, does Pickwick Farms Apartments rent to convicted felons?
We encourage all to apply and would need to review the entire application in full to decide.
16. Do you take co-signers?
Yes, the co-signers income would need to be 5x the rental rate to qualify as well as meeting all other qualifications.
17. Can I rent an apartment if I am under the age of 18?
No, you must be at least 18 years old to be considered as a leaseholder.
18. Do you have military/hospital discounts?
No, however we encourage all to apply.
19. Do you offer student/military discounts?
No, however we encourage all to apply.
20. If I get paid cash, how would I give you proof of income?
We require bank statement and W2 forms.
21. Does the nonrefundable pet fee cover any pet damages when I move out?
No, it’s a fee not a deposit.
22. Are there washer dryer hookups in apartments?
Yes, in our townhome floorplans. www.zidans.com


Location
1. Is there public transportation within close proximity of the buildings?
No, however Uber, Lyft, and taxis do service the area.
2. Which school district are you in?
Washington Township


Directions
1. How do I get to your community?
From the intersection of 86th and Ditch Road, North on Ditch to Emily, turn left on Emily Drive to the enterance of the community.